![]() ![]() Volunteers or snacks/drink assignments can be created for each game or event. Player availability can be easily tracked for practices and games to help coaches plan. You can easily see who is on a team you are a member of. Email or group chats are easy for using amongst players or coaches. It simplifies communicating with players and families. This software is excellent for a coach or a manager to use for single team management. As a parent volunteer this is too frustrating and consuming. Usually first response will link to the how-to guides I have read and do not pertain to my question so it goes back and forth to get an answer. Which means I had to spend time and frustrating amounts of brainpower trying to type out explanations of my issue in emails and responses are anywhere from several hours up to 2 days to receive an answer back. The biggest problem with Teamsnap for a sports club is the lack of support. I have read through FAQ’s, watched training videos and how to’s that don’t address some of my specific questions. It is tough understanding “best practices” for setting up organizational levels (divisions, teams, and seasons etc). As a youth sports organization administrator I have spent countless hours learning and using Teamsnap. The price is low but you pay in hours of frustration. The software and app are simple to use at the team level, but for organization management some phone support is necessary. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team management, and availability tracking. I now realize most of the reviews are from experiences on a single team level, not organizational level. ![]() I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours. BS! "LIVE" support is only available from 9am-1pm MT. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. It's not the software, its the support! There is a learning curve implementing and setting up the software. I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand CONS In a day and age when you can get answers to questions almost instantly, it is infuriating to have to wait 7 to 10 hours to find out what box to check on a form you are creating so that it will function the way you want it to. Most people using TeamSnap must have the time to read article after article or look at screenshots, oh by the way look absolutely nothing like my screen, or watch a video that's so out of date it makes you even more confused. They get away with it because I doubt very seriously if anyone uses their software full time, including their customer support. If I had their customer support I wouldn't have a business. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. ![]() However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. The software does what it's supposed to do. ![]()
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